Royal Automotive Group is a sixty-plus year old, highly respected automotive facility located in San Francisco, California. Our company was founded on the belief that if you take care of the employees, the employees take care of the customers, and that takes care of the bottom line. We strive to create a positive work environment where employees are excited to come to work every day. Our goal is to turn a job into a career with Royal Automotive Group.

Career Description:
Service Advisor's primary responsibilities include consistently exceeding your guest's expectations, knowing the products, following the Road-to-the-sale, selling needed work, following through and following up with every guest you handle.  Customer satisfaction is a result of your personal work habits and ethics is of the utmost importance; completing the job correctly, honestly and on time for every guest is the goal.

  • Verify guest data and service upon arrival
  • Greet guest in a timely, friendly manner, obtains vehicle information and inspects all vehicles
  • Writes up guest vehicle concerns using the Road-to-the-Sales accurately and clearly
  • Advises guest on the care of their car and the value of maintaining their vehicles in accordance with manufactures' specifications
  • Test drives the vehicle with guest as needed to confirm the concern
  • Refers to service history, inspects vehicles for body damage, tire condition and upsell opportunities, inform guest if work is needed and provide an estimate and sell if needed
  • Provides a complete and accurate written cost estimate for total job
  • Properly enters RO into ADP/ERO system for proper dispatching
  • Check on progress of repair throughout the day.  Contacts guest regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization
  • Review repair orders to ensure that work is completed and additional work and authorization is noted.  Closes repair order as needed
  • Explains completed work, all charges and review the factory CSI-Survey to all guests
  • Maintains high guest satisfaction standards and strive for outstanding CSI scores
  • In a prompt and friendly manner; handles telephone inquiries regarding estimates, general questions, appointments and work in progress
  • Maintains a professional appearance and attitude at all times
  • Keeps work area clean

Qualifications:
  • Capable of working well with other team members, mentoring apprentice personnel and motivating directing support staff personnel
  • Ability to converse well with guest in English, fluency in other languages not required but encouraged
  • Excellent verbal and written communication
  • Proficient math skills
  • Ability to reason with difficult people and situations as well as hold intelligent conversations with guests
  • Must have valid driver's license with excellent record
  • Participate and apply factory training or other forms of training whenever available.

Compensation:
Competitive salary with bonuses as well as health, dental, 401(k), paid vacation, paid vacations and a professional work environment.  Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.  We are an Equal Opportunity Employer and a drug free workplace.



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